Have Questions?
We have listed some common problems for you, if you cannot solve your problem, please feel free to contact us
Frequently Asked Questions
-
How does self-service work?
Yes. You don’t need to have an internet connection through an internet service provider to use Backup Internet. As long as you are within the coverage area, Backup Internet can help get your home online. With Backup Internet, you can use as little or as much data as you need. Ring Protect Pro includes 3GB of data at no additional charge. If you’d like to keep your devices online longer, make sure you opt in to Extra Data at $3 per additional 1GB.To manage data usage and opt out specific devices from using Backup Internet, please go to the Ring and eero apps. Backup Internet is subject to coverage and availability in your area.